A new survey from fleet management technology provider Teletrac Navman finds that how carriers introduce driver safety and coaching technology matters as much as the technology itself. The research, part of the company's 2026 Mobilizing the Future of Fleets report, surveyed 600 commercial drivers across the United States, the United Kingdom, Australia and New Zealand.
68 percent of drivers said they received some form of onboarding before safety technology was installed in their trucks. Drivers who felt well prepared were three times more likely to rate coaching tools as highly effective, at 74 percent, compared with 19 percent among drivers who felt underprepared. One in five drivers said the technology arrived with little or no communication from management.
Monitoring topped the list of driver concerns at 45 percent, and nearly a quarter of respondents said they remained confused about how the systems were meant to work even after installation. More than two thirds reported problems tied directly to weak onboarding.
Access to personal performance data emerged as a trust driver. 47 percent of drivers said being able to view their own data would increase confidence in the technology, and 60 percent said they preferred receiving that data through a driver app.
The survey also found a gap between data collection and recognition. While 99 percent of drivers said they receive some feedback, only 51 percent said that feedback included positive recognition, and 37 percent cited recognition as a factor that could keep them with an employer.
Source: Heavy Duty Trucking - https://www.truckinginfo.com/news/driver-trust-can-make-or-break-the-success-of-fleet-safety-technology